Terms and Conditions

Delivery Details

  • Parcels weighing over 30kg will carry a surcharge.
  • Although 99% of parcels turn up in a frozen state, we can not be held responsible for any defrosted baits due to courier delays that are out of our hands due to weather etc. and is the customers choice and risk when ordering frozen goods online.
  • To maintain freshness and great quality our baits are vacuum packed and blast frozen.
    Baits will be dispatched overnight, via APC or Fedex and will be securely packed into an insulated box with ice blocks to keep all parcels in best possible condition.
  • Signature will be required on delivery unless requested otherwise ( This has been suspended due to Covid
    19).
  • Whilst checking out you will be prompted to pick a nominated day of delivery to ensure you are at the given address when bait arrives.
  • The option to leave with a neighbour or store in a safe place is also possible – please state this when checking out in the provided ‘delivery instructions’ box. This is at your own risk and we can not be responsible for loss or theft.
  • Mainland UK customers will receive FREE delivery when spending £75 or over on goods.
  • Bait can be ordered at anytime Monday to Thursday.
  • Monday-Thursday Delivery hours are between 8am – 7pm.
  • Please note that we can not be held responsible for a late delivery from our courier when selecting the AM option as it is not 100% guaranteed, we do not recommend using the service if you have to leave your house at 12pm.
  • If requesting a next day delivery service please note deadline for this is 12pm (mid day).
  • Couriers cannot collect at the weekend so Monday deliveries are not an option.

Changes to Order

  • We can not add baits to orders or change order items once the order has been placed. If you want to buy more baits you would need to place a new order.

Returns/Refunds

  • Refunds cannot be issued if your order arrives defrosted. Although 99% of parcels turn up in a frozen state, we can not be held responsible for any defrosted baits due to courier delays that are out of our hands due to weather etc. and is the customers choice and risk when ordering frozen goods online.

Sell By Dates

  • Please ignore our baits sell by dates, this does not affect our baits quality if out of date, solely for the attention of anyone wishing to use for human consumption. Baits are sold for fishing purposes only.

Collections

  • Collections can be arranged.

Packaging

  • To maintain freshness and top quality of baits all fish are vacuum packed and blast frozen.

  • Every effort is made to ensure your order arrives with you in great condition, all orders are packed into extremely efficient polystyrene boxes, packed out with fast fill foam and gel ice packs to ensure that they leave us in excellent condition.

  • Please note that the more solid products you order such as Squid the better the frozen state on arrival.

Delivery

  • Due to the nature of our products all orders will be dispatched on a next day delivery service (day of customers choice), orders will be securely packed in a polystyrene box with ice blocks too keep all baits in best possible condition.

  • Signature will be required on delivery (Unless requested otherwise) ie. Special instructions to leave in a secure place, however please bear in mind the longer you leave your parcel the more likely your baits are to start to defrost. Customer must take full responsibility.

  • If you have ask us to leave notes for the driver such as “leave in wheelie bin” you must take full responsibility of your parcel, as we can not replace any parcels with such notes if it goes missing.

  • When paying remember to use box provided to inform us of the date you would like your order to be delivered, plus any other special instructions.

  • All orders will be sent on a next day delivery service. Delivery days between Tuesday – Thursday

  • AM Delivery Option – Please note that we can not be held responsible for a late delivery from our courier when selecting the AM option as it is not 100% guaranteed, we do not recommend using the service if you have to eave your house at 12pm.